Common Departments That Are Available In Hotels.
Hotels have complex structures. The departments work hand in hand to guarantee quality to clients. The quantity of departments is dependent on the category in which the hotel lies. The higher the hotel is classified, the more the departments it has. Herein is a discussion about the common hubs in hotels.
The reception and customer care branch is the one that engages with clients directly. The section is highly influential because it represents the image of the hotel. The staff in this department must be skilled in interpersonal interactions. They need to be polite, well informed and able to perform amidst the work pressure. They handle inquiries, manage guest check-in and check-out process. Thus, they should be bright to make certain that the institution does not incur losses due to skippers.
Food and beverage department provides the main items of the trade. The department is divided into two. These are namely the food preparation department and the food service staff. The kitchen must be staffed with highly skilled chefs. The waiting staff also play the role of guest relations. This, they must be careful to maintain proper standards for the facility.
Housekeepers are in charge of providing guest with bedding and other accommodation items. They maintain high levels of hygiene in hotels. They should people that can be trusted because of the responsibilities they have. They are in close contact with the property of guests. If the housekeepers have no integrity, they can make the hotel get sued for theft causing losses. It is therefore important to thoroughly vet the staff hired into the department.
The porters and janitors assist the guests to settle in fast. Depending on the type of operation, some may be designated drivers. Others may be valet service staff that simplify the checking in of guests by finding parking. More so, some hotels provide taxi services at extra fees.
The marketing section deals with services that are off site. It includes events, conferences, and other marketing operations. Here, workers network with potential clients.
The back office section also exists. It ensures that the other departments are functional. It includes accounting and procurement. Stores and procurement stock the hotel with quality products for all departments. They also keep records of the items they disburse. The accounts branch makes certain that all the undertakings of the hotel have returns. The entertainment branch also exists. It focuses on recreation amenities such as swimming pools and gaming facilities.
In conclusion, running hotels can be challenging. However, dividing the different areas of client needs into departments makes coordination easier. Above all, customers have memorable experiences.